Reimbursement
Sanofi US provides access to reimbursement consultants through the Leukine® Direct reimbursement support line — 1-888-4RX-Leukine (888.479.5385) (8 AM to 6 PM ET, Monday through Friday). The Leukine Direct consultants can help:
- Provide answers to reimbursement and coverage policy questions
- Research patient-specific insurance coverage
- Assist with claims preparation
- Assist in identifying appropriate claims appeal strategies
- Identify available payment sources for uninsured or underinsured patients
Reimbursement Support Line
Sanofi US offers product support services to help ensure patient and physician access to Leukine, including product-related reimbursement questions. Reimbursement consultants can be reached at the Leukine® Direct reimbursement support line: 1-888-4RX-Leukine (888.479.5385) (8 AM to 6 PM ET, Monday through Friday).
Services Overview
The Reimbursement Support Line team has experience across all payer types, including Medicare. The team closely monitors policy changes, such as recent Medicare reform, to provide accurate and timely information. Questions answered by the team are wide-ranging, but typically can be classified into one of the following groups:
- Benefit Verification: identifies patient-specific product coverage guidelines; can include identification of potential diagnosis restrictions and patient cost-sharing details
- Prior-Authorization Assistance: consultants can act as a liaison between payer and provider to determine the prior-authorization process and requirements; can assist the provider in the creation of payer-requested information, such as a letter of medical necessity
- Patient Assistance: a program Sanofi US offers that provides treatment to uninsured patients who meet program criteria
Reimbursement Assistance
Top Reasons Claims Are Denied
According to the Medical Group Management Association (MGMA), the 5 most common reasons for claim denial are:
- Diagnosis is not coded to the highest level of specificity
- Missing patient subscriber or ID number
- Patient name and/or address doesn't match insurer's records
- Missing physician information or ID number
- Claim information is illegible or improperly entered
Tips for Appealing a Denied Claim
These simple steps can get your claim back on track:
- Review your claim and be sure all the required fields are complete and correctly coded
- Carefully read the explanation of benefits to understand exactly why the claim was denied
- Submit to the payer a formal letter of appeal contesting the denial
- Contact the payer's office if a response is not received in a timely manner
- Utilize the LEUKINE Direct reimbursement support line